Privacy Policy 🔒

Last updated: 26th December 2025

1. Introduction

Welcome to Tailwind.Help ("we," "our," or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tailwind.help (the "Site").

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

  Note: We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process transactions and send related info.
• Email regarding your account or order.
• Fulfill and manage purchases and payments.
• Generate a personal profile for personalization.
• Increase the efficiency of the Site.
• Monitor and analyze usage and trends.
• Notify you of updates to the Site.
• Offer new products and services.
• Perform other business activities as needed.
• Prevent fraudulent transactions and theft.
• Resolve disputes and troubleshoot problems.
• Respond to customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is kept for the duration of your account's activity.
• Inactive Accounts: Data may be archived or deleted after 2 years of inactivity.
• Security Logs: IP addresses and security logs are typically kept for 90 days.

7. Your Privacy Rights

Depending on your location (specifically under UK GDPR), you may have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete info.
• Right to Erasure: Request deletion of your data, under certain conditions.
• Right to Restrict Processing: Request restriction of data processing.
• Right to Object: Object to our processing of your personal data.
• Right to Data Portability: Request transfer of data to another org or to you.

You can exercise your right to erasure by deleting your account in the settings page.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: